CEDSEG by The Fast Mode
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CUSTOMER EXPERIENCE (CX) and
DIGITAL SECURITYEXPERT GROUPBy invitation only REGISTER

Welcome to Customer Experience and Digital Security Expert Group

CUSTOMER EXPERIENCE (CX) and DIGITAL SECURITY Expert Group (CEDSEG) was established in November 2020 as part of The Fast Mode's Expert Group series created to provide telecom professionals globally with the know-how and latest industry updates on the evolution of telecom CX.

The invitation-only group boasts thought leaders, practitioners, experts and implementers of CX initiatives across telecom operators globally. The CEDSEG kicked off in November with its North American (NA) chapter, and is expected to expand to other regions over the coming months.

Following COVID-19, telecom CX saw its focus expanding to cover seamless subscriber access management including identity authentication across multiple digital channels as more users stayed in-doors and shifted their communication to online mediums. The surge in security and fraud concerns in tandem with the growth in digital access points resulted in digital security now becoming an integral part of telecom CX management.

Members of CEDSEG have at least 5 years of working experience in telecom CX, omni-channel and fraud management and have been involved at either strategy-, planning- or deployment-level at telecom Operators.

Member privileges

Access to latest knowledge resourcesAccess to exclusive insights and analysis of telecom CX and digital security services/technologies covering the omni-channel customer journey, channel integration and user access/authentication technologies such as biometrics, AI, Cloud and BSS. This includes insights on market trends, methodologies, solutions and deployment models shared via latest series of whitepapers, reports and case studies from the NA region and across the globe.

Exclusive invitations to telecom eventsInvitations to The Fast Mode's exclusive web and ground events, including upcoming tech conferences/meets planned to take place in California or New Jersey (Q2 2021 or Q3 2021). The Fast Mode's events provide extensive engagement and networking opportunities for access network professionals and a great platform to engage and learn from the industry experts.

Participation in industry thought leadershipInvitation to contribute to The Fast Mode's Expert Opinion segment, an invitation-only segment where telecom experts present their views and analysis on selected technology topics. Members are also invited to be on the panel of speakers and moderators for The Fast Mode's upcoming telecom tech events.

A special welcome giftRegistrants from the United States or Canada will receive a special welcome voucher from their favorite store (Amazon, Lowe's, Walmart or Target) from The Fast Mode. The gift will be emailed to you within 72 hours of signing up. Why wait? Be part of CEDSEG and enjoy your special privileges.

Apply for exclusive membership now




Expertise Area *

Network Security

Biometrics

Authentication

Artificial Intelligence

Customer Experience

Digital Security

Fraud


We have pre-selected key materials and events as listed below. You may change your selection before joining.

I want to attend / receive a copy of: *

Leading Global Telco Transforms the Customer Journey

Customers want effortless experiences and fast solutions - in whatever channel they choose. And one global telco is meeting those demands by driving innovation across voice and digital channels. Read the case study to discover how the telco used Nuance Conversational IVR, Nuance Live Chat, and Nuance Virtual Assistant to adapt its engagement channels to meet rising customer expectations.

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Top Carrier Transforms CX with Asynchronous Conversations

Enabling customers to engage with telcos when and how they want is a must have - and it's also key for helping agents be as productive as possible. That's why a top North American carrier uses asynchronous conversations on its website and messaging channels to let customers pause engagements and pick them back up whenever they like, without losing context. Read the case study to find out how adding asynchronous capabilities to its deployment of Nuance Live Chat has helped the carrier enhance digital customer engagement while empowering its agents.

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Major Telco Disrupts Organized Fraud with Voice Biometrics

Preventing fraud is a big responsibility. For telcos, the financial losses from fraud can be huge. But for customers, the impact of fraud can be catastrophic. One major US telco protects over 150 million subscribers (and stops fraudsters in their tracks) using Nuance voice biometrics. Read the case study to find out how the telco is winning the fight against organized fraud and giving genuine customers a more seamless and secure experience.

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Research Report: Will 5G Transform CX? Global Telco Leaders Speak Out

The speed and capacity gains of 5G might grab all the headlines, but the dawn of 5G networks has the potential to fundamentally change the way telcos engage with their customers. This new report from Omdia, based on in-depth interviews with seven executives from global communications service providers (CSPs), looks at the impact of 5G on customer engagement strategies.

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#CX#DIGITALSECURITY

[Coming soon] Customer Experience and Digital Security Webinar

This webinar will discuss among others, key trends in the customer experience and digital security space across telecom operators, and how the pandemic has accelerated the adoption of new security measures across various customer digital touchpoints. More interestingly, the webinar will assess how innovation in customer authentication and access control paves way for superior customer experience. A must attend event for all telecom professionals. The webinar is expected to take place in May 2021. Registrants selecting this option will receive their event confirmations via email.

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#CX#FRAUD

[Coming soon] Customer Experience and Digital Security Whitepaper

Scheduled for release in April 2021, this new whitepaper will discuss emerging patterns of telecom fraud, the implications of this on operator service reliability and quality and how new innovations in authentication and access control is shaping up customer experience. The paper will highlights how biometrics has evolved in the past years to provide Operators seamless access control management of their digital touchpoints, and what it takes to deploy these for Operators. Registrants selecting this option will receive their own whitepaper copy via email.

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