CUSTOMER EXPERIENCE (CX) and
DIGITAL SECURITYEXPERT GROUPBy invitation only
REGISTER
Welcome to Customer Experience and Digital Security Expert Group
CUSTOMER EXPERIENCE (CX) and DIGITAL SECURITY Expert Group (CEDSEG) was established in November 2020 as part of The Fast Mode's Expert Group series created to provide telecom professionals globally with the know-how and latest industry updates on the evolution of telecom CX.
The invitation-only group boasts thought leaders, practitioners, experts and implementers of CX initiatives across telecom operators globally. The CEDSEG kicked off in November with its North American (NA) chapter, and is expected to expand to other regions over the coming months.
Following COVID-19, telecom CX saw its focus expanding to cover seamless subscriber access management including identity authentication across multiple digital channels as more users stayed in-doors and shifted their communication to online mediums. The surge in security and fraud concerns in tandem with the growth in digital access points resulted in digital security now becoming an integral part of telecom CX management.
Members of CEDSEG have at least 5 years of working experience in telecom CX, omni-channel and fraud management and have been involved at either strategy-, planning- or deployment-level at telecom Operators.
Member privileges
Access to latest knowledge resourcesAccess to exclusive insights and analysis of telecom CX and digital security services/technologies covering the omni-channel customer journey, channel integration and user access/authentication technologies such as biometrics, AI, Cloud and BSS. This includes insights on market trends, methodologies, solutions and deployment models shared via latest series of whitepapers, reports and case studies from the NA region and across the globe.
Exclusive invitations to telecom eventsInvitations to The Fast Mode's exclusive web and ground events, including upcoming tech conferences/meets planned to take place in California or New Jersey (Q2 2021 or Q3 2021). The Fast Mode's events provide extensive engagement and networking opportunities for access network professionals and a great platform to engage and learn from the industry experts.
Participation in industry thought leadershipInvitation to contribute to The Fast Mode's Expert Opinion segment, an invitation-only segment where telecom experts present their views and analysis on selected technology topics. Members are also invited to be on the panel of speakers and moderators for The Fast Mode's upcoming telecom tech events.
A special welcome giftRegistrants from the United States or Canada will receive a special welcome voucher from their favorite store (Amazon, Lowe's, Walmart or Target) from The Fast Mode. The gift will be emailed to you within 72 hours of signing up. Why wait? Be part of CEDSEG and enjoy your special privileges.
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About The Fast Mode.
The Fast Mode is a leading independent research and media brand, providing breaking news, analysis and insights for global IT/telecommunications sector. Founded in 2013, The Fast Mode has grown from a niche media label to a world class brand with a global reach spanning millions of readers annually. With an Alexa ranking of 82,901 in March 2021 and tens of thousands of followers on social media, The Fast Mode emerges as one of the top five global digital publications for telecom news, updates and thought leadership.